Refund policy
At NORGRT, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
We accept returns under the following conditions:
-
Items must be returned within 7 days of delivery.
-
Products must be unused, unworn, unwashed, and in their original condition.
-
All original tags, labels, and packaging must be intact.
-
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return or refund:
-
Sale or discounted items
-
Limited-edition or custom-made products
-
Items damaged due to misuse, improper washing, or normal wear and tear
Return Process
-
Contact us at [customersupport@norgrt.com/ Instagram DM] within 7 days of receiving your order.
-
Provide your order number, product details, and reason for return.
-
Once approved, you will receive return instructions.
-
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection.
-
Approved refunds will be processed within 7–10 business days.
-
Refunds will be issued to the original payment method only.
-
Shipping charges are non-refundable.
Exchanges
-
Exchanges are subject to stock availability.
-
If the requested size or item is unavailable, a refund or store credit may be offered instead.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue at no additional cost.
Late or Missing Refunds
If you haven’t received your refund after the stated processing time, please first check with your bank or payment provider, then contact us for assistance.
Policy Updates
NORGRT reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.